Keystone Quality Transport
Automotive Service Manager (Fleet)
Annapolis Junction, Maryland•Full-time
About the Job
Job Description:
LifeStar Response is seeking an experienced and motivated Fleet Service Manager to oversee the maintenance and repair operations of our growing emergency medical transportation fleet. This leadership position is responsible for ensuring that all company vehicles remain safe, compliant, reliable, and available for service while leading a team of mechanics and coordinating all fleet maintenance activities.
Essential Duties & Responsibilities:
- Manage the daily workflow of the fleet maintenance department.
- Schedule and oversee preventative maintenance, inspections, diagnostics, and repairs for all fleet vehicles.
- Ensure all vehicles meet applicable federal, state, DOT, and company safety and compliance standards.
- Supervise, coach, train, and evaluate fleet mechanics and maintenance personnel.
- Prioritize repairs to minimize vehicle downtime and maximize fleet availability.
- Coordinate outsourced repairs and vendor relationships when necessary.
- Maintain accurate maintenance records and documentation using fleet management/service software.
- Monitor vehicle maintenance history and identify trends to improve fleet reliability.
- Review, analyze, and report key performance indicators (KPIs), including vehicle uptime, maintenance costs, preventive maintenance compliance, repair turnaround times, and technician productivity.
- Develop and implement strategies to improve operational efficiency and reduce maintenance expenses.
- Order, inventory, and manage parts, tools, equipment, and shop supplies.
- Ensure proper warranty tracking and recovery whenever applicable.
- Maintain a clean, organized, and safe maintenance facility.
- Assist with budgeting, forecasting, and controlling maintenance expenditures.
- Respond to emergency maintenance situations as needed.
- Collaborate with Operations, Logistics, and Leadership to support fleet readiness.
- Participate in vehicle replacement planning and fleet lifecycle management.
Qualifications:
- High School Diploma or GED required; Associate's degree or technical certification in Automotive, Diesel, or Fleet Maintenance preferred.
- Minimum of 3-5 years of fleet or automotive service management experience.
- Previous supervisory or leadership experience required.
- Strong working knowledge of automotive repair, diagnostics, preventative maintenance, and fleet operations.
- Experience maintaining medium-duty commercial vehicles and/or ambulances preferred.
- Demonstrated experience with fleet maintenance management software and computerized work order systems.
- Strong understanding of DOT regulations, OSHA requirements, and fleet compliance standards.
- Experience with inventory control and vendor management.
- Ability to analyze data and use KPIs to drive operational improvements.
- Proficient with Microsoft Office, including Excel.
- ASE certifications are preferred but not required.
- Valid driver's license with an acceptable driving record.
Knowledge, Skills & Abilities:
- Excellent leadership and team development skills.
- Strong organizational and time management abilities.
- Exceptional problem-solving and decision-making skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- Effective verbal and written communication skills.
- Strong customer service mindset when supporting internal departments.
- Ability to manage budgets and control maintenance costs.
- High attention to detail and commitment to quality.
- Ability to maintain confidentiality and professionalism.
- Ability to work independently while collaborating with multiple departments.
Physical Requirements:
- Ability to stand, walk, bend, kneel, and lift up to 50 pounds.
- Ability to work in a garage environment with exposure to varying temperatures, noise, grease, and automotive chemicals.
- Ability to occasionally respond to after-hours fleet emergencies.
Why Join LifeStar Response?
LifeStar Response is committed to maintaining one of the safest and most reliable emergency medical transportation fleets in the region. We offer competitive pay, comprehensive benefits, opportunities for professional growth, and the chance to make a meaningful impact by keeping our frontline providers safely on the road.
LifeStar Response is an Equal Opportunity Employer.
Benefits:
- 401(k).
- 401(k) matching.
- Dental insurance.
- Employee assistance program.
- Health insurance.
- Life insurance.
- Paid time off.
- Retirement plan.
- Vision insurance.